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Thread Statistics | Show CCP posts - 39 post(s) |
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CCP Phantom
C C P
C C P Alliance
3132
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Posted - 2013.05.21 14:31:00 -
[1] - Quote
The EVE Launcher will be upgraded with new features on May 21, 2013.
This update will be performed automatically as soon as you start your current EVE Launcher. If the launcher doesn't automatically update as expected you can download the new EVE Launcher manually here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_539169.exe
The main change is a new and improved landing page and a new login mechanism which will allow you to log into EVE Online using our SSO (single sign on) service.
WeGÇÖve also included a new self-update mechanism in the EVE Launcher, which will make the update process for the EVE Launcher itself more reliable and allow us to deploy more updates as we work on improving the flow into the game.
In addition to these features, weGÇÖve worked on a new version for the Mac which should also be deployed soon, which brings much closer parity between the Windows and Mac EVE Launchers, with a new embedded browser and low level tweaks to the EVE Launcher.
A devblog about the EVE Launcher upgrade can be found here, further information about SSO is available here.
We welcome all constructive feedback and comments and our developers will monitor the comments closely.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3134
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Posted - 2013.05.21 18:21:00 -
[2] - Quote
Kale Freeman wrote:CCP, for the love of god please post something in this thread to tell us that you are working on the problem.
Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible.
As CCP Guard pointed already to further background information in this news article and in that thread.
Please also accept our apologies for this unfortunate chain of events.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3137
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Posted - 2013.05.21 18:26:00 -
[3] - Quote
Obunagawe wrote:Posting voicelessly in a bloated thread that will not be read. Be assured that we read this thread (and all others too) carefully as player feedback is very important to us.
We update you with information as soon as we receive them from our incredible busy developers, sometimes it is best though to keep the experts doing their job uninterrupted for a while while they are developing a solution.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3140
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Posted - 2013.05.21 18:53:00 -
[4] - Quote
Noddy Comet wrote:CCP Phantom wrote:Kale Freeman wrote:CCP, for the love of god please post something in this thread to tell us that you are working on the problem. Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible. As CCP Guard pointed already to further background information in this news article and in that thread. Please also accept our apologies for this unfortunate chain of events. Perhaps this info (Along with what CCP Guard has dropped in on the conversation) should be edited into the FIRST POST in the thread, so we don't need to click through endless pages and every blue post to see what the latest status is? CCP Guard wrote: We've put up a thread for possible workaround here as well: https://forums.eveonline.com/default.aspx?g=posts&t=238230&find=unreadNot that there's much to report that hasn't been covered in this thread. At the moment there's no solution that works for all use cases that we know of. What I can tell you is that that investigation into what is causing the massive load issues to our web servers is underway and we're not going home until this is fixed. We're really sorry for all the trouble. Just sayin....
I added the information a while ago but forgot to actually push the "post" button ... 
Thank you for the notification!
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3143
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Posted - 2013.05.21 19:11:00 -
[5] - Quote
James Amril-Kesh wrote:If it were a launcher problem only, then the repair tool would work and we'd all be playing EVE right now.
It's obviously a deeper problem than that, since the repair tool doesn't work either.
That is correct. Our web servers handling the client update process and version checking (used by the repair tool and the EVE Launcher) are malfunctioning to some degree resulting in long waiting times on requests and many timeouts. As end result the repair tool will often not properly update the client in a timely fashion and the EVE Launcher will show an offline status. According to my information the EVE Launcher itself is not "broken" but the services required by the EVE Launcher are.
Our developers are still working hard to fix this issue.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3148
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Posted - 2013.05.21 20:51:00 -
[6] - Quote
The server issue got fixed and the EVE Launcher should be able to update and connect properly to Tranquility now.
Again we apologize for the issues caused by these server troubles.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Phantom
C C P
C C P Alliance
3149
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Posted - 2013.05.21 21:02:00 -
[7] - Quote
F Koval wrote:CCP Phantom wrote:The server issue got fixed and the EVE Launcher should be able to update and connect properly to Tranquility now.
Again we apologize for the issues caused by these server troubles. But all my settings are gone...
Please close your EVE Clients and the EVE Launcher and then restart the EVE Launcher again. When you start the EVE Launcher the first time it looks for your settings in the wrong place, that is fixed as soon as you start the EVE Launcher the next time, then it will load the settings from the correct location.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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